FAQ

Yes, for application development, website development, website hosting, and project management we have custom service option. Please contact us with your requirements and we can provide you necessary information.

We offer 100% satisfaction. To ensure this we use proprietary management solution, and provide you access to the solution so that we can always maintain close-loop traceable connection with you in real time to address any issue with your feedback.

Yes, we provide 4000+ free templates.

Yes, we can build such type of product at your decision. Currently, most of the viewers are using mobile devices so that it is essential to build mobile device compatible website and application for user friendly experience to get the best result from your product.Therefore, we strongly recommend you to go for such kind of product.

After we comes to an agreement for developing an application or website we will start working on it based on the requirement documents without any voluntary modification to ensure the integrity of your product. However, if you want further modification we will discuss the issue case by case and will decide together based on the merit of the change request.

We are a multilingual team having native English speakers from North America and native Nihongo speakers from Japan so that we can ensure professional language quality for English and Japanese.

Yes, at your requirements we will provide you high quality images or graphics to satisfy your need.

Yes, you can do it; however, in such case you will need to ask for exclusive right of use license for the selected or entire content during the introduction of your business case. You can also raise the issue at later time point but in that case we cannot guarantee for exclusive right of use because some other clients may have already chosen those items for their product.

We use online payment gateway Paypal as standard payment system, which is highly secured and convenient. However, we can accept direct bank transfer, and other paper-based payment system like cheque. Please contact us if you have any special choice for payments.

We provide two types of websites namely, general and advance. Advance type website comes with independent admin-panel and general type does not. If you chose to develop your website as advance package then you will be able to change/edit your website content at your wish. However, for general package you will need a coding expert or if you wish then we can do it at any time under separate service contract.

Yes, we do provide maintenance service for your developed product with us. As per general rule we provide 1 year free bug fixing period. Please note that this is out of the scope of maintenance service of your product, and you will need a separate contract for maintenance of the product for your desired period of time. Please contact us for your requirements and we will be happy to provide you detail information.

Definitely, we provide contract development service for application and website. We have offices in North America and Bangladesh to maintain good client contacts over the globe. Besides, we have business representative in Japan.

(i)  We are a high performing team of multi-skilled professionals.

(ii)  As per your requirements we can provide original high quality graphics and image so that you can maintain uniqueness of your product.

(iii)  Unlike other software development companies, who are mainly only software engineer, we involve professional business experts and IT experts to analyze and assist you designing and developing your dream application and website. This process ensures you will get a highly effective product ready to perfectly satisfy your business goal.

(iv)  Our native English and Japanese speakers ensure the quality of the language in the developed product so that you will need negligible effort to correct the errors in content, which is a big pain for any product.

(v)  We use proprietary project management solution so that you can always stay connected to the product and us in real time. That will help you and us to identify any problem before it is too late to avoid big dissatisfaction in near future.

Certainly not! We only collect your contact information what you provide during the registration process; beside that we do not ask you for any sensitive information related to your personal or business activities. Therefore you can stay assured that without contacting you we do not provide relevant information to other clients. However, in case of any legal issues or necessity of law we should respect the local law as per requirements of law enforcement authority. Please check our privacy policy for further detail.

Yes, because beside the standard package you may need specific options for your hosting solution and we are ready to satisfy your need. Please contact us with your requirements.

For your chosen hosting solution we will provide weekly backup of your data, which we will store for one week.

Indeed, using your own control panel you can set or edit your email accounts at your wish.

Yes, your hosting solution comes with independent control panel, and you can set your auto responder for your email from this control panel.

The availability of the server in online is called server uptime. That means for how much time in a given period of time the server is functionally active so that it is available in internet browsers.

Yes, we have hundreds of training videos, text help files to assist you working independently with your hosting package.

We are offering 99.9% uptime guarantee for your hosting solution, whereas most of the service providers offer 99% uptime. That means in a 24 hour period (1440 min) the service should not be unavailable for more than 1.45 min. This excluded interruption from your local facilities.

We offer 30 days money back guarantee for hosting solution excluding domain transfer protocol fee. For application and webpage development we offer free fixing solution for a predetermined period of time.

Yes, if you need a customised secured hosting please contact us and we will let you know detail information regarding this option.

Yes, all of our hosting solutions are coming with independent cPanel control panel. So that you can always feel independence for easy managing your hosting plan.

Yes, as long as you will have independent control panel you can change the content of your website at any time.

Yes, if necessary you can change the package at any time with a pre-approved notice of 3 months.

You can request for termination of your contract for hosting at any time by writing. However, a primary written request of termination of service contract does not ensure the confirmation of the termination because some unauthorized person can make such a request and your business will be suffering from serious loss for such activities. To ensure you are not experiencing such kind of problem we will contact you to your contact information provided during the registration process. After receiving your confirm response from such communication we will proceed for terminating the contract. Please allow us 1 month for the termination comes into effect after getting final confirmation of the request. The contract fee will be adjusted as per use and the rest of the amount will be reimbursed after adjusting processing cost.

Most of the software development company does not care about the safety and security of your dream product. Therefore the product can be hacked during the development, testing, and delivery phases before it reaches into your hand. We use one of the best secured hosting environments for testing and delivery of your product, which ensures your products remain only yours. That’s a significant big advantage working with us.

Yes, we do provide maintenance service for your website hosting. Please contact us for your requirements and we will be happy to provide you detail information.

Unlike many other software companies we use proprietary project management solution so that you can always stay connected with your project in real time, and check the progress of your project. You will always feel connected with your project and us – that’s a very strong benefit working with us.